Comparative analysis of JCI and nationally accredited medical organizations with day surgical hospital

This study aimed to assess healthcare professionals' attitudes toward accreditation and compare perceptions between staff working in Joint Commission International (JCI)-accredited and nationally accredited medical institutions in Astana, Kazakhstan.

A cross-sectional survey conducted among health professionals at a JCI-accredited hospital and two nationally accredited city polyclinics. The questionnaire comprised 38 items assessing employee satisfaction, teamwork cohesion, and perceived service quality.

A total of 191 healthcare workers participated in the study with a response rate of more than 95%. Overall, 54.4% of respondents reported positive attitudes toward JCI accreditation, and 4.1% expressed very positive views. Perceptions of JCI's impact on patient safety were more favorable, with 63.3% rating it positively. Respondents with more than five years of work experience expressed satisfaction that JCI accreditation enhanced patient safety. In addition, participants with postgraduate education (β = 0.25, 95% CI: 0.53-0.65; p < .001) and younger than 34 years (β = 0.555, 95% CI: 0.35-0.76; p < .001) were likely to recommend JCI accreditation.

Healthcare professionals perceive JCI accreditation as a positive driver of patient safety, teamwork, and institutional quality culture. Implementing JCI measures may improve patient outcomes, strengthen staff engagement, and facilitate alignment with international standards.