Evaluating User Engagement and Satisfaction with Digital Mental Health Interventions: A Randomized Controlled Trial of a Text Messaging Program and e-Mental Health Resources
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View abstract on PubMed
Summary
This summary is machine-generated.Daily supportive text messages significantly increased user satisfaction and engagement with digital mental health resources compared to standard online tools. This low-cost intervention shows promise for improving mental well-being and health access.
Area Of Science
- Digital Health
- Mental Health Interventions
- Health Services Research
Background
- Digital mental health tools are increasingly used for well-being support.
- User satisfaction with various digital formats needs further exploration.
Purpose Of The Study
- To assess user engagement, perceived impact, and satisfaction with the Text4Support program.
- To compare a daily text messaging intervention with standard e-mental health resources.
Main Methods
- Randomized controlled study in Nova Scotia, Canada.
- Participants received either daily supportive texts (Text4Support) or a link to e-mental health resources.
- Satisfaction assessed using Likert scales and 0-10 rating; data analyzed with chi-square and Fisher's exact tests.
Main Results
- Text4Support group (n=130) reported higher overall satisfaction (7.1/10) than the control group (n=69, 5.1/10).
- Text4Support users showed greater engagement, message readership (53% vs. 39.1%), and reported positive actions.
- Significantly more Text4Support users found messages supportive, positive, and helpful for stress, loneliness, and well-being.
Conclusions
- Daily supportive text messaging (Text4Support) significantly enhances user satisfaction compared to standard e-health resources.
- Text-based interventions are effective, low-cost adjuncts for care delivery and mental health improvement.
- Brief, low-cost text interventions can increase health access and engagement, especially for underserved populations.
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