Analysis of Complaints After Suturing of Emergency Trauma: A Retrospective Study

Worldwide, the management of emergency trauma has turned into a significant public health challenge, and exploring the causes of complaints after suturing of emergency trauma is crucial for improving patient satisfaction. Aiming to understand the patients' requirements, this study retrospectively analyzed all medical disputes resulting from emergency trauma suturing at the Plastic Surgery Hospital of the Chinese Academy of Medical Sciences from 2017 to 2022.

A descriptive analysis was conducted using Microsoft Excel to organize and summarize the information systematically. Subsequently, based on the causes of complaints, the complaints were categorized according to the standardized coding classification method of Reader et al SPSS software was used for the chi-square test to analyze the difference in complaint resolution efficiency between years.

A total of 86 medical disputes were recorded during the study, and the number of complaints increased year by year. Patient complaints focused on hospital management and the doctor-patient relationships, rather than clinical problems. Complaints were mainly divided into clinical (23.26%), management (44.19%), and relationships (32.56%), among which the most frequently involved subcategories were treatment (31.15%) and security incidents (24.59%). Most complaints are resolved within a week.

The majority of complaints were related to hospital management (including bureaucracy and financial issues) and doctor-patient relationships (particularly staff attitudes), rather than clinical issues.