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Patient Satisfaction in Primary Care and Emotional Intelligence
Vasiliki Katsadouri1, Ioannis Mitropoulos2
1Midwife, postgraduate degree in Healthcare Administration at the Hellenic Open University of Patras, Private Hospital, Patras, Greece.
Maedica
|December 17, 2025
Summary
Patient satisfaction in primary care is high and linked to emotional intelligence. Improving emotional intelligence in patients and providers can enhance healthcare quality and human-centered care.
Area of Science:
- Healthcare Management
- Psychology
- Public Health
Background:
- Patient satisfaction is a key healthcare outcome influenced by the human aspect of care.
- Emotional intelligence (EI), including empathy and emotion regulation, significantly impacts patient experiences in primary care.
- This study investigates patient satisfaction with primary healthcare services and its relationship with patients' EI levels.
Purpose of the Study:
- To evaluate patient satisfaction with primary healthcare services.
- To explore the correlation between patients' emotional intelligence and their satisfaction levels.
- To identify specific EI dimensions associated with higher patient satisfaction.
Main Methods:
- A cross-sectional study involving 102 patients at a Greek health center.
- Utilized the Patient Satisfaction Questionnaire and the Wong & Law Emotional Intelligence Scale (WLEIS).
- Employed descriptive statistics and various correlation tests for data analysis.
Main Results:
- High overall patient satisfaction reported (mean scores 4.01-4.09/5), with 68% satisfied or very satisfied.
- Elevated emotional intelligence scores observed in patients (mean range 5.22-5.77/7).
- Significant positive correlations found between EI dimensions and patient satisfaction (Spearman's rho = 0.237-0.424, p < 0.05).
Conclusions:
- Primary care patient satisfaction is high and positively correlated with emotional intelligence, particularly empathy and emotion management.
- Findings underscore the importance of enhancing EI skills in both patients and healthcare providers.
- Improving EI can lead to better service quality and more human-centered healthcare delivery.
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