Remote and Hybrid Work in Crime Victim Services: A Scoping Review
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View abstract on PubMed
Summary
This summary is machine-generated.Remote and hybrid crime victim services expanded rapidly during the COVID-19 pandemic. Research highlights challenges like technology access and rapport-building, alongside benefits such as increased accessibility and anonymity for clients.
Area Of Science
- Social Sciences
- Public Health
- Criminal Justice
Background
- Remote and hybrid service delivery models for crime victim services saw slow growth until the COVID-19 pandemic accelerated their adoption.
- While remote work is common in healthcare and tech, a comprehensive review of its application in victim services was lacking.
Purpose Of The Study
- To conduct a scoping review of empirical studies on remote or hybrid service delivery in crime victim agencies.
- To examine the methods, challenges, benefits, and recommendations related to remote and hybrid services for crime victims.
Main Methods
- Utilized the PRISMA-ScR framework for a systematic scoping review.
- Included 27 empirical studies on remote/hybrid work in community- and systems-based victim service agencies.
- Analyzed studies based on methods, provider- and client-level impacts, and recommendations.
Main Results
- Most studies were exploratory/descriptive, using qualitative data, often prompted by the COVID-19 pandemic.
- Provider challenges: technology barriers, security concerns, virtual rapport. Strengths: flexibility, collaboration, efficiency.
- Client challenges: technology access, digital literacy, confidentiality. Strengths: increased access, lower cost, anonymity.
Conclusions
- Remote and hybrid models present both significant challenges and benefits for crime victim services.
- Further rigorous evaluation research is needed to compare remote and in-person service delivery outcomes.
- Understanding these differences is crucial for optimizing support for crime victims and providers.
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