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Related Concept Videos

Nursing Evaluation01:15

Nursing Evaluation

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The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
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Role of Communication in the Nursing Process III: Evaluation and Documentation01:08

Role of Communication in the Nursing Process III: Evaluation and Documentation

1.9K
A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
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Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation01:20

Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation

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Evaluation of the teaching process enables the nurse to determine if the patient's learning needs were met and if training was effective. If the expected outcomes are not met, the care plan is revised, and additional education or reinforcement is provided. Nurses can ask questions after the session or obtain feedback to assess the patient's understanding of the topic.
Nurses can use several methods to evaluate patient outcomes. For example, oral questions can assess cognitive learning,...
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Documentation in Long-Term and Home Healthcare Setting01:29

Documentation in Long-Term and Home Healthcare Setting

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Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
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Role of Communication in the Nursing Process II: Planning and Implementation01:25

Role of Communication in the Nursing Process II: Planning and Implementation

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Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time...
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Patient-centered Care01:13

Patient-centered Care

2.8K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
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E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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Experiences, perceptions and utilization of CareLine: an evaluation study.

Jane Mingjie Lim1, Pearline Lee1, Daniel Sng1

  • 1Changi General Hospital, Singapore, Singapore.

Frontiers in Public Health
|December 29, 2025
PubMed
Summary
This summary is machine-generated.

Telephone-based CareLine effectively supports isolated seniors, but high call volumes strain resources. Strategies are needed to optimize staffing and engagement for this vital service for older adults.

Keywords:
mixed methodsolder adultsprogram evaluationsocial isolationtele-befriending

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Area of Science:

  • Gerontology
  • Public Health
  • Telehealth

Background:

  • Social isolation and loneliness pose significant risks to older adults' physical and mental health.
  • Telephone-based care services offer a vital lifeline, providing emotional support, social interaction, and emergency assistance.
  • CareLine, a 24/7 service in Singapore, specifically targets seniors living alone.

Purpose of the Study:

  • To evaluate the utilization patterns of the CareLine service.
  • To understand the experiences of both CareLine users and service providers.
  • To assess the effectiveness of CareLine in meeting the needs of older adults.

Main Methods:

  • A mixed-methods approach combining quantitative analysis of call logs (November 2016 - January 2024) and qualitative in-depth interviews.
  • Quantitative data analyzed using descriptive and multivariable regression to identify user characteristics and engagement.
  • Qualitative data from 20 interviews thematically analyzed for user and provider perspectives.

Main Results:

  • The study analyzed 318,950 calls from 9,512 users, predominantly older females.
  • Social care and emotional support were primary call reasons, with call volume peaking during the COVID-19 pandemic.
  • Frequent callers (1%) generated a significant portion of calls, and operational challenges included staffing and call management.

Conclusions:

  • CareLine successfully delivers essential social and emotional support to vulnerable seniors.
  • High demand, particularly during the pandemic, necessitates improved user engagement, staffing, and resource optimization.
  • Findings offer critical insights for designing and implementing similar telephone-based care services globally.