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Learning Through Simulation: Counselor Trainees' Interactions with ChatGPT as a Client.
Mehmet Akkurt1, Rakesh Maurya2, Timothy Brown1
1Department of Counseling, Lamar University, Beaumont, TX 77710, USA.
Generative artificial intelligence (AI) offers a safe space for counselor trainees to practice skills using simulated clients. While valuable for building confidence, AI lacks emotional nuance and requires careful prompting for effective, culturally sensitive training.
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Area of Science:
- Counselor Education
- Artificial Intelligence in Education
- Psychology
Background:
- Generative artificial intelligence (AI) is emerging in counselor education.
- Pedagogical implications of AI in training are underexplored.
- Need for supplemental training tools for counseling skills.
Purpose of the Study:
- Investigate counselor trainees' experiences with ChatGPT (GPT-4o) as a simulated client.
- Assess AI's benefits and limitations as a supplemental training tool.
- Evaluate AI's role in role-play practice for counseling skills.
Main Methods:
- Qualitative content analysis of AI-simulated counseling session transcripts.
- Coding transcripts based on authenticity, emotional expression, consistency, self-awareness, and cultural dynamics.
- Focus group interviews to gather trainee perceptions.
Main Results:
- AI simulations provide a psychologically safe, flexible practice environment.
- Reduced performance anxiety and increased confidence reported by trainees.
- Limitations include overly agreeable responses, lack of emotional nuance, and cultural neutrality without specific prompts.
Conclusions:
- AI is a valuable supplement, not a replacement, for live counseling practice.
- Generative AI can enhance experiential learning with structured guidance and ethical oversight.
- Future research should focus on improving AI authenticity and emotional depth for competency development.