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Using a Proactive Telecare System to Support Independence, Health, and Well-Being in Older Adults: Feasibility
Lauren Fothergill1, Yvonne Latham2, Niall Hayes3
1Division of Health Research, Faculty of Health and Medicine, Lancaster University, Health Innovation One, Lancaster, LA14AT, United Kingdom, 44 (0) 1524 65201.
JMIR Formative Research
|December 31, 2025
Summary
Proactive telecare is feasible for older adults, offering reassurance and autonomy. Recruitment strategies need improvement for future trials to ensure participant numbers and intervention success.
Area of Science:
- Gerontology
- Health Informatics
- Digital Health
Background:
- Proactive telecare services aim to prevent emergencies through outbound calls and information delivery.
- Regular engagement in telecare may enhance social connections and identify changing needs in older adults.
- Telecare systems promoting user participation can foster autonomy and self-management.
Purpose of the Study:
- To assess the acceptability and feasibility of a proactive telecare intervention for community-dwelling older adults.
- To evaluate eligibility criteria and estimate effect sizes for health and well-being outcomes in preparation for a larger trial.
Main Methods:
- An 8-week randomized pre-post feasibility study using mixed methods (questionnaires, interviews).
- A daily OK button check-in system with well-being checks and emergency contact notification for non-responders.
- Standardized questionnaires measured quality of life, mental health, and loneliness.
Main Results:
- High retention (90.9%) but low expression of interest (17.6%), indicating recruitment challenges.
- Participants reported high acceptance, valuing reassurance and autonomy; socially isolated individuals felt less lonely.
- The intervention may suit those with limited independence, though some anxiety regarding technology use was noted.
Conclusions:
- Proactive telecare is feasible for community-dwelling older adults.
- Adjustments to recruitment and implementation strategies are necessary for future effectiveness trials.
- The system shows potential for enhancing well-being and independence in older populations.

