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Development of humanization indicators for the care of patients with severe bacterial infections: Design and
Julio Zarco Rodríguez1, Jaime Lora-Tamayo Morillo-Velarde2, Laura Morata Ruiz3
1Presidente de la Fundación Humans; Director gerente del Hospital Infantil Universitario Niño Jesús, Madrid, Spain.
Introduction:
The care of patients with severe bacterial infections presents clinical, organizational, and human challenges. This study proposes a system to objectively assess the quality of humanized care in this context.
Methods:
Using a multidisciplinary approach, unmet needs were identified and five strategic lines, twenty subdimensions, and a set of evaluation indicators were defined. The proposal was validated through a pilot in two hospitals.
Results:
The indicators were designed to be applicable in different hospital settings to assess aspects such as treatment, care coordination, and communication. The pilot confirmed the feasibility of implementation and their usefulness for improvement planning.
Conclusions:
The proposed indicator system is a useful tool to support progress toward more humanized and objectively measurable care for patients with severe bacterial infections.
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