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Integrating technostress and individual performance: a meta-analysis based on structural equation modeling.

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Technostress negatively impacts both in-role and extra-role performance, primarily through negative emotions and stress. However, individual resources and social support can help mitigate these adverse effects.

Keywords:
meta-analysisperformancetechnostresstechnostressors

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Area of Science:

  • Information Systems
  • Organizational Psychology
  • Human-Computer Interaction

Background:

  • Empirical research on technostress and individual performance yields inconsistent results.
  • Technostress, the stress induced by technology use, significantly impacts employees in modern workplaces.
  • Understanding the nuanced effects of technostress on different performance dimensions is crucial for organizational well-being.

Purpose of the Study:

  • To conduct a meta-analysis clarifying the relationship between technostress and both in-role and extra-role performance.
  • To identify mediating mechanisms (negative emotions, role stress, work-family conflict) through which technostress affects performance.
  • To examine the moderating roles of individual resources and social support in the technostress-performance relationship.

Main Methods:

  • A meta-analytic procedure was employed, synthesizing data from 192 papers, 201 studies, and 80,523 independent samples.
  • Distinction was made between in-role performance (job-specific tasks) and extra-role performance (contextual behaviors).
  • Statistical analyses were performed to test direct effects, mediating pathways, and moderating influences.

Main Results:

  • Overall technostress is detrimental to both in-role and extra-role performance, mediated by negative emotions, role stress, and work-family conflict.
  • Excluding these mediators, technostress shows a beneficial effect on in-role performance but remains detrimental to extra-role performance.
  • Individual resources and social support significantly mitigate the negative impacts of technostress; instrumental support aids in-role performance, while emotional support aids extra-role performance.

Conclusions:

  • Technostressors consistently exert negative effects on individual performance, necessitating targeted interventions.
  • The findings underscore the importance of fostering individual resources and social support systems to buffer technostress.
  • Practical implications involve designing supportive work environments and providing resources to enhance employee resilience and performance amidst technological advancements.