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Writing with AI boosts trust-building efficiency.

Zoe A Purcell1, Maurice Jakesch2, Mengchen Dong3

  • 1LaPsyDÉ, Université Paris Cité, CNRS, 75005 Paris, France.

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Summary
This summary is machine-generated.

Artificial intelligence (AI) communication tools enhance efficiency without significantly harming trust. AI assistance speeds up message composition, producing equally trustworthy messages, even when disclosed.

Keywords:
Artificial intelligenceEmotion in artificial intelligenceHuman-computer interactionPsychologySocial sciences

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Area of Science:

  • Human-Computer Interaction
  • Social Psychology
  • Computational Linguistics

Background:

  • AI-mediated communication offers efficiency gains but raises concerns regarding authenticity and interpersonal trust.
  • The potential trade-off between AI efficiency and trust requires empirical investigation, especially in contexts requiring interpersonal judgment.

Purpose of the Study:

  • To investigate the impact of AI predictive text assistance on trust in a communication setting.
  • To examine whether AI assistance affects message authenticity, efficiency, and trustworthiness.

Main Methods:

  • Two preregistered online experiments involving 1,637 participants in incentivized two-player trust games.
  • Participants communicated using either AI predictive text assistance or unaided writing.
  • Objective (behavioral) and subjective (stated) trust, message characteristics, and communication efficiency were measured.

Main Results:

  • AI assistance had a minimal impact on both objective and subjective trust, irrespective of disclosure.
  • AI-assisted participants composed messages more efficiently, reducing the time needed to send trust-inducing messages.
  • AI-assisted messages showed slightly reduced authenticity but increased warmth, complexity, and clout, features linked to trustworthiness.

Conclusions:

  • AI-mediated communication does not necessarily undermine interpersonal trust, particularly in transactional interactions.
  • AI tools can enhance communication efficiency without compromising trust, challenging negative perceptions of AI in social contexts.
  • The findings suggest that AI can augment human communication by improving efficiency while maintaining or even enhancing perceived trustworthiness.