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Developing an artificial intelligence-powered question-and-answer chatbot with English-Spanish capabilities for new

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Summary

Generative AI chatbots can improve maternal and infant health education. The Rosie chatbot demonstrated high user satisfaction and usefulness in a randomized controlled trial.

Keywords:
artificial intelligencechatbotchild healthhealth informationmaternal health

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Area of Science:

  • Artificial Intelligence in Healthcare
  • Digital Health Interventions
  • Maternal and Infant Health Education

Background:

  • Generative AI chatbots offer accessible health information but pose risks like misinformation.
  • Ensuring accuracy and safety is crucial, especially in sensitive areas like maternal and infant care.

Purpose of the Study:

  • To evaluate the effectiveness and user satisfaction of a multilingual generative AI chatbot, Rosie, for maternal and infant health education.
  • To assess the impact of AI pipeline improvements and multilingual capabilities on user experience.

Main Methods:

  • A randomized controlled trial was conducted with pregnant and postpartum women using the Rosie chatbot.
  • User interactions (30,188 questions from 197 users) and a satisfaction survey (84 participants) were analyzed.
  • The chatbot employed a 3-stage AI pipeline: retriever, re-ranker, and generative model.

Main Results:

  • Users submitted an average of 2.73 questions daily, with peak activity in evenings.
  • Highly rated topics included infant feeding, developmental milestones, and symptom management.
  • Survey results showed high ratings: 86% for quality, 91% for usefulness, 95% for clarity, and 84% for satisfaction.

Conclusions:

  • The Rosie chatbot shows potential to transform health information delivery, offering a scalable, personalized, and cost-efficient solution.
  • Improvements in AI pipeline and knowledge base enhanced user satisfaction and response quality.
  • Multilingual capabilities expanded accessibility, supporting users throughout pregnancy and early infant care.