Related Experiment Video
Updated: Jan 13, 2026
09:52
Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
17.6K
Informing the Development of a High-Quality Emergency Department Discharge Process: Insights From Patients and
Karanvir Gill1, Emily Stewart1, Sandra Ketler2
1Faculty of Medicine, University of British Columbia, Vancouver, BC, Canada.
The Permanente Journal
|January 12, 2026
Summary
Improving emergency department (ED) discharge in British Columbia requires standardized resources, automated summaries, caregiver involvement, and better social connections. Collaboration among stakeholders is crucial for enhanced patient care and outcomes.
Area of Science:
- Healthcare Management
- Patient Experience
- Quality Improvement
Background:
- Emergency department (ED) discharge processes in British Columbia (BC) lack consistency across health authorities.
- This inconsistency leads to variable patient experiences and health outcomes.
Purpose of the Study:
- To identify key factors contributing to a high-quality ED discharge process throughout BC.
- To gather insights from patients and healthcare professionals on improving ED discharge.
Main Methods:
- A qualitative study design was employed.
- Semistructured interviews were conducted via Zoom with 21 patient participants and ED healthcare practitioners.
- Thematic analysis was performed on interview transcripts.
Main Results:
- Recommendations include multilingual standardized discharge resources, automated discharge summaries, and caregiver involvement for care continuity.
- Ensuring timely answers to patient questions, text-based follow-up reminders, and improved social resource connections are vital.
- A cultural shift promoting collaboration among ED leaders, clinicians, patients, and EHR developers is necessary.
Conclusions:
- Diverse partner insights offer actionable strategies for enhancing ED discharge in BC.
- Health authorities and hospitals should champion the adoption of best practices to improve patient care and outcomes.
- Several actionable items are identified for immediate implementation and future research.
Related Concept Videos
01:31Discharge Summary Forms
1.2K
The discharge summary is crucial as it enables a smooth transition from a healthcare facility to a patient's home or another care setting. This critical document facilitates seamless continuity of care, ensuring patients receive the necessary support and attention.
Here's a detailed look at the key components and guidelines for preparing a discharge summary:
Here's a detailed look at the key components and guidelines for preparing a discharge summary:
1.2K
01:21Planning Nursing Care I
5.5K
The planning phase of the nursing process helps nurses set priorities, outline patient-centered goals and expected outcomes, and tailor nursing interventions to align with the aligned care plan. Through the planning phase, the nurse applies critical thinking skills to align and develop interventions according to the patient's needs. It provides continuity of care allowing patients to receive the maximum benefit from treatment. It serves as a pilot plan for allocating individual staff to a...
5.5K
01:30Methods of Documentation VII: EMR
1.4K
Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare...
1.4K
01:13Patient-centered Care
2.9K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
2.9K
01:15Methods of Documentation VI: Case Management Model
847
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
For example, a patient with a chronic...
847
01:08Role of Communication in the Nursing Process III: Evaluation and Documentation
1.9K
A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
1.9K