When Baidu meets the clinic: exploring how cyberchondria shapes patient satisfaction through trust in doctors and patient commitment
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View abstract on PubMed
Summary
This summary is machine-generated.Excessive online health searching, or cyberchondria, negatively impacts patient trust and satisfaction but increases patient commitment. Understanding these effects is crucial for improving patient-provider dynamics in the digital age.
Area Of Science
- Digital Health
- Health Communication
- Patient-Provider Dynamics
Background
- Cyberchondria, excessive online health information seeking, is a growing concern.
- Previous research focused on psychological effects, neglecting patient-provider dynamics.
- The influence of cyberchondria on trust, commitment, and satisfaction requires investigation.
Purpose Of The Study
- To examine the association between cyberchondria and trust in doctors.
- To investigate the relationship between cyberchondria and patient commitment.
- To assess the impact of cyberchondria on patient satisfaction.
Main Methods
- Online survey administered to 1805 Chinese patients.
- Participants recently consulted hospitals and searched online for health information.
- Statistical analysis to determine associations and indirect effects.
Main Results
- Cyberchondria negatively correlated with trust in doctors and patient satisfaction.
- Cyberchondria positively correlated with patient commitment.
- Indirect negative effect of cyberchondria on satisfaction via trust and commitment; positive indirect effect via commitment alone.
Conclusions
- Healthcare providers should address patients' online health behaviors.
- Public health systems must promote digital literacy and reliable health information.
- Interventions are needed to mitigate negative impacts of cyberchondria on patient-provider relationships.
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