Digital interdependence: impact of work spillover during clinical team handoffs

To characterize the nature and consequence(s) of interdependent physician electronic health record (EHR) work across inpatient shifts.

Pooled cross-sectional analysis of EHR metadata associated with hospital medicine patients at an academic medical center, January-June 2022. Using patient-day observation data, we use a mixed effects regression model with daytime physician random effects to examine nightshift behavior (handoff time, total EHR time) as a function of behaviors by the preceding daytime team. We also assess whether nighttime patient deterioration is predicted by team coordination behaviors across shifts.

We observed 19 671 patient days (N = 2708 encounters). Physicians used the handoff tool consistently, generally spending 8-12 minutes per shift editing patient information. When the day service team was more activated (highest tercile of handoff time, overall EHR time), nightshift experienced increased levels of EHR work and patient risk of overnight decline was elevated. (ie, Busy predicts busy). However, lower levels of dayshift activation were also associated with nightshift spillovers, including higher overnight EHR work and increased likelihood of patient clinical decline. Patient-days in the lowest and highest terciles of dayshift EHR time had a 1 percentage point increased relative risk of overnight decline (baseline prevalence of 4.4%) compared to the middle tercile (P = .04).

We find evidence of spillovers in EHR work from dayshift to nightshift. Additionally, the lowest and highest levels of dayshift EHR activity are associated with increased risk of overnight patient decline. Results are associational and motivate further examination of additional confounding factors.

Analyses reveal opportunities to address task interdependence across shifts, using technology to flexibly shape and support collaborative teaming practices in complex clinical environments.