Relationship between physical disability and satisfaction with medical care and health facility infrastructure in...

To analyze the association of physical disability with medical care and health center infrastructure satisfaction among users of medical offices in Peru in 2016.

We conducted a cross-sectional analysis of secondary data from the 2016 National Health User Satisfaction Survey (ENSUSALUD). The independent variable was self-reported physical disability and the dependent variables were satisfaction with medical care and health facility infrastructure. Sociodemographic variables and variables related to user satisfaction were included as confounding factors. We conducted multiple linear regression analysis and estimated β coefficients with their corresponding 95% confidence intervals (95%CI). The ENSUSALUD 2016 sample design was accounted for in all calculations.

After adjusting for confounders, individuals with moderate physical disabilities reported an average of 1.96 fewer points (95%CI=-2.95 to -0.97) in satisfaction with medical care compared to that of those without physical disabilities. Similarly, individuals with moderate and severe physical disabilities reported averages of 1.86 (95%CI=-2.75 to -0.96) and 6.40 (95%CI=-9.58 to -3.22) fewer points, respectively, in satisfaction with the healthcare facility infrastructure compared to those of individuals without physical disabilities.

In Peru, people with physical disabilities who use medical offices reported lower satisfaction with medical care and infrastructure of health facilities compared to that of those without physical disabilities.