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Leveraging Artificial Intelligence-Based Applications to Remove Disruptive Factors from Pharmaceutical Care: A
Ionela Daniela Ferțu1, Alina Mihaela Elisei1, Mariana Lupoae1
1Research Centre in the Medical-Pharmaceutical Field, Department of Pharmaceutical Science, Faculty of Medicine and Pharmacy, "Dunarea de Jos" University of Galati, 800008 Galati, Romania.
Pharmacy (Basel, Switzerland)
|January 21, 2026
Summary
Artificial Intelligence (AI) positively impacts pharmacist-patient communication and medication adherence. Pharmacists see AI as a tool to reduce errors and optimize time, but emphasize human interaction.
Area of Science:
- Pharmaceutical Practice
- Health Informatics
- Artificial Intelligence Applications
Background:
- Artificial Intelligence (AI) is transforming pharmaceutical practice, enhancing pharmacist-patient relationships and medication adherence.
- Understanding pharmacists' perceptions of AI is crucial for its effective integration into healthcare settings.
Purpose of the Study:
- To investigate Eastern Romanian pharmacists' perceptions of AI-based applications as optimization tools.
- To correlate these perceptions with disruptive communication factors in community pharmacy settings.
Main Methods:
- Quantitative, descriptive, cross-sectional study design.
- Anonymous online questionnaire distributed to 437 community pharmacists.
- Data analysis using descriptive statistics and independent t-tests.
Main Results:
- Significantly positive perception (p < 0.001) of AI's impact on pharmacist-patient communication.
- Pharmacists view AI as valuable for reducing medication errors and optimizing counseling time.
- Disruptive factors like noise and high patient volume correlate with communication quality.
Conclusions:
- A balanced implementation of AI in pharmacy is necessary, complementing pharmacists' communication skills.
- Pharmacists express interest in AI tools like automatic prescription scheduling and chatbots.
- Future research should validate AI's clinical outcomes and ethical data usage.
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