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Understanding Consumer Attitudes and Awareness After Admission to a Toxicology Unit
Ingrid Berling1,2, Patrice Albert-Thenet1,2, Hayley Anderson1,2
1Clinical Toxicology Research Group, University of Newcastle, Newcastle, Australia.
Objective:
Involvement of consumers is critical in the management of deliberate self-harm. We aimed to review the consumer experience in clinical toxicology patient management and research.
Methods:
An anonymous, consenting non-consecutive 12-question survey was administered to toxicology in-patients between April 28th and October 14th 2025.
Results:
From 440 presentations, 43 (9.8%) patients participated in the survey. The patients had a positive response to communication (91%, n = 39), confidence with the treating team (95%, n = 41), respect (93%, n = 40), and access to care (88%, n = 38), but only 11 patients (26%) expressed an interest in participating in further toxicology research.
Conclusion:
There was a high level of satisfaction with the toxicology services, but almost three quarters of patients do not want to engage in further consumer feedback research.
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