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Related Experiment Video

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Best Practice Principles to Work With Consumer Representatives on Patient Safety Investigation Teams.

Yinghua Yu¹, Charlotte J Molloy¹, Lorelle Bowditch¹

¹Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Macquarie Park, New South Wales, Australia.

Health Expectations : an International Journal of Public Participation in Health Care and Health Policy

|January 23, 2026

Summary

This summary is machine-generated.

Consumer representatives (CRs) are increasingly involved in patient safety investigations. This study outlines best practices for effectively engaging CRs, focusing on formalizing their roles, providing team support, organizational integration, and fostering a supportive culture.

Keywords:

adverse event adverse events reviews best practice principles consumer representative patient safety patient safety investigation

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Area of Science:

Healthcare Improvement
Patient Safety Research
Consumer Engagement in Health

Background:

Consumer representatives (CRs) are vital in advancing consumer-oriented healthcare.
Integrating CRs into patient safety investigations enhances patient and family perspectives.
Empirical research is emerging on CRs' experiences in these roles.

Purpose of the Study:

To propose best practice principles for effectively engaging CRs in patient safety investigations.
To build upon existing insights into CRs' perceptions and experiences.
To optimize the integration of consumer perspectives in healthcare safety processes.

Main Methods:

Qualitative approach utilizing interviews with 11 CRs and 10 focus groups with health service staff.
Co-design workshop with a six-member consumer advisory committee from four Australian jurisdictions.
Thematic analysis to identify key themes and inform best practice principles.

Main Results:

Formalize the CR role through standardized recruitment, clear criteria, and equitable remuneration.
Provide investigation team-level support including training, mentorship, and structured team dynamics.
Enhance organizational integration with dedicated pathways, feedback mechanisms, and continuous evaluation.
Drive a system-wide cultural shift valuing CRs through leadership, legislative support, and awareness building.

Conclusions:

The study proposes a set of best practice principles to optimize CR engagement in patient safety investigations.
Effective engagement requires a multi-faceted approach encompassing individual roles, team dynamics, organizational structures, and cultural change.
These principles aim to maximize the contribution of consumer perspectives in improving healthcare safety.