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Human-GenAI-based agent collaboration: How employee perceptions shape knowledge sharing, thriving, and well-being.

Mai Nguyen1, Tuan Phong Nham2, Rsha Alghafes3

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Summary
This summary is machine-generated.

Employees collaborating with generative artificial intelligence (GenAI) depends on perceived value and self-concern, not privacy fears. This collaboration enhances knowledge sharing, job thriving, and well-being, especially within innovative organizations.

Keywords:
CollaborationExploratory innovationGenerative AIJob thrivingKnowledge sharingSocial exchange theoryWell-being

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Area of Science:

  • Organizational Behavior
  • Human-Computer Interaction
  • Artificial Intelligence Ethics

Background:

  • Generative artificial intelligence (GenAI) is rapidly integrating into workplaces, altering human-technology collaboration dynamics.
  • Understanding employee perceptions of GenAI is crucial for successful adoption and maximizing benefits.

Purpose of the Study:

  • To investigate the factors influencing employee collaboration with GenAI agents.
  • To examine the impact of this collaboration on knowledge sharing, job thriving, and well-being.
  • To extend Social Exchange Theory to human-AI interactions within organizations.

Main Methods:

  • Survey-based research applying Social Exchange Theory principles.
  • Analysis of employee perceptions of GenAI value, vulnerability, privacy, and self-concern.
  • Statistical modeling to assess the impact on human-GenAI collaboration and subsequent outcomes.

Main Results:

  • Perceived value and self-concern positively predict human-GenAI collaboration; privacy concerns do not significantly impact it.
  • Human-GenAI collaboration strongly predicts knowledge sharing, job thriving, and well-being.
  • Organizational exploratory innovation moderates the positive effects of collaboration on outcomes.

Conclusions:

  • Social Exchange Theory is applicable to human-AI collaboration, highlighting perceived value and self-concern as key drivers.
  • Risk perception, particularly regarding privacy, does not necessarily hinder GenAI adoption.
  • Organizational climate and innovation are vital for realizing the benefits of AI cooperation and achieving positive employee outcomes.