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The role of meaningful recognition in improving nurse retention
David A Dacanay1, Grace Smalley
1At Thomas Jefferson University Hospital Inc. (TJUH, Inc.) in Philadelphia, PA, David A. Dacanay, Jr. is the Nursing Excellence Coordinator and Grace Smalley is a Clinical Nurse in the Surgical Intensive Care Unit, the TJUH Inc. Nursing Professional Governance Wellbeing and Workforce Global Council Chair, and the Jefferson Health System Nursing Professional Governance Wellbeing and Workforce Council Chair.
Abstract:
Meaningful recognition plays a critical role in improving nurse engagement, job satisfaction, and retention. This project introduced the Recognition Toolbox, a structured initiative implemented at an urban academic medical center aimed at strengthening recognition at both the hospital-wide and unit levels. Guided by the American Association of Critical Care Nurses Healthy Work Environment Standards and implemented using the Plan-Do-Study-Act cycle, the initiative addressed gaps in staff appreciation. Postintervention results showed an increase in active unit-based recognition programs from 25% to 62%, staff effectiveness ratings in the moderately to extremely effective categories increasing from 21.59% to 41.18%, and DAISY Award nominations rising from 54 to 170. Turnover rates declined from 22.7% to 15.7%. These findings support the impact of meaningful recognition efforts on workforce stability and staff morale.
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