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Patients' Experiences on Preoperative Telephone Education in Day Surgery: A Qualitative Study
Mira Rajala1, Maria Kääriäinen2, Anitta Tanhua3
1Research Unit of Health Science and Technology, Medical Research Centre Oulu, Faculty of Medicine, University of Oulu, Oulu, Finland; The Finnish Centre for Evidence-Based Health Care: A Joanna Briggs Institute Centre of Excellence Group, Helsinki, Finland.
Purpose:
To describe the patients' experiences on preoperative telephone education in day surgery.
Design:
A descriptive, qualitative approach.
Methods:
The data were collected from day surgery patients (n = 31) in 2020 via face-to-face interviews. The themes of interviews were General experiences, Interaction, Patient-centeredness, Goal-oriented treatment, and Development ideas. Deductive-inductive content analysis was used. The Consolidated Quality of Research Reporting checklist was used.
Findings:
General experiences included six main categories: Usefulness, Contents, Benefits, Emotional support, Unnecessariness, and Other education methods. In the interaction, three main categories were formed: Implementation, Opportunity to ask, and Information access challenges. In patient-centeredness, three main categories were formed: Individuality, Wishes, and Role of loved ones. Goal-oriented treatment included two main categories: Awareness and Accessibility. Development ideas for preoperative telephone education also included two main categories: Nothing to develop and Development content.
Conclusions:
Patients express high levels of satisfaction with preoperative telephone education, underscoring the significance of a personalized, individualized, patient-centered, and multichannel approach. To further optimize patient education, innovative strategies and technology integration are needed to enhance communication. These efforts can make telephone education a more effective tool for achieving optimal health outcomes and improving patient experience.
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