Responsiveness to City Service Requests, Life Satisfaction, and Horizontal Inequality: Does Good Local Governance...

Local governance has been found to be an important determinant of individuals' subjective well-being (SWB) in cross-municipality studies in Europe and Asia. In addition, previous literature suggests that increasing access to determinants of SWB provides lesser SWB benefit to racial minorities compared to white people in the United States (U.S.). Given this context, we ask the following: (1) does good local governance improve SWB in the U.S.? and (2) does good local governance improve SWB for Black and Hispanic people equally compared to white people? To answer these questions, we examine Chicago, Illinois, the third-largest city in the U.S. with substantial Black and Hispanic populations. We model local governance, our independent variable, as the number of weeks for the municipality to respond to pothole service requests reported to the city's non-emergency services system. Our dependent variable was life satisfaction, measured by the Cantril Ladder. Covariates included self-reported health problems, lack of money for food, sex, age, age-squared, and marital status. Neighborhood race/ethnicity was tested as a moderator of the primary relationships. We estimated linear regression models with and without race × governance interactions. Our findings demonstrate that local governance is an important determinant of SWB, but that it benefits SWB in white neighborhoods more than in Black/Hispanic neighborhoods.