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Virtual Visits in Pediatrics-Readiness, Barriers and Perceptions Among Healthcare Professionals: A Cross-Sectional
Isabel Castro Garrido1, Tregony Simoneau2, Jonathan M Gaffin2
1Department of Pediatrics, Hospital Universitario de Navarra, HUN, 31008 Pamplona, Spain.
Insights
Pediatric healthcare professionals show high acceptance of virtual visits (VVs) for routine care, but barriers like poor internet and digital literacy need addressing. Training and improved infrastructure are key for successful pediatric VV implementation.
Area of Science:
- Pediatric healthcare
- Digital health implementation
- Telemedicine adoption
Background:
- Virtual visits (VVs) are increasingly relevant in pediatric care.
- Understanding healthcare professionals' perspectives is crucial for successful VV implementation.
- Existing research often overlooks the specific challenges in pediatric settings.
Purpose of the Study:
- To explore pediatric healthcare professionals' perceptions, experiences, and expectations regarding virtual visit implementation.
- To identify factors influencing the adoption of VVs in routine pediatric practice.
- To assess the perceived utility and barriers of VVs in different pediatric care settings.
Main Methods:
- A descriptive cross-sectional survey was conducted nationwide among pediatricians, nurses, and residents.
- The Consolidated Framework for Implementation Research (CFIR) was used for analysis.
- 308 Spanish healthcare professionals completed the survey via REDCap.
Main Results:
- Most professionals see VVs as useful for follow-ups, results communication, and chronic care, particularly for older children.
- Key concerns include poor internet connectivity (52.6%) and data security (37.4%).
- Older professionals reported lower confidence in digital tools; hospital-based clinicians showed more interest and better tech access than primary care providers.
Conclusions:
- High acceptance of VVs exists, but infrastructure and digital literacy pose significant barriers, especially for infants.
- Targeted training, improved equipment, and clear clinical protocols are essential for effective pediatric VV programs.
- Addressing age-related digital literacy gaps and workplace disparities is vital for equitable VV integration.
Abstract:
Background/Objectives: This study explores the perceptions, experiences, and expectations of pediatric healthcare professionals regarding the implementation of virtual visits (VVs) in routine pediatric practice. Methods: Using the Consolidated Framework for Implementation Research (CFIR) to analyze individual, organizational, and contextual factors influencing the adoption of pediatric virtual visits, we conducted a descriptive cross-sectional survey distributed nationwide among pediatricians, pediatric nurses, and residents. Results: A total of 308 Spanish healthcare professionals correctly completed the REDCap survey and were included in the analysis. The mean age was 44.3 years, and respondents represented both hospital-based (55.8%) and primary care professionals (44.2%). Overall, 74.8% had previous experience with telephone consultations, while only 11% had performed virtual visits. Most professionals believed VVs could be useful in primary care (81.3%) and hospital out-patient settings (73.9%), especially for follow-up appointments, communication of test results, and chronic-care monitoring. VVs were perceived as more appropriate for older children and adolescents than for infants. Major concerns included poor internet connection (52.6%), and data security (37.4%); however, a particularly relevant finding was the low confidence in using digital tools, particularly among older professionals. Comparative analyses by age and workplace setting identified differences in interest, perceived barriers, and access to technical resources. Hospital-based clinicians reported greater interest in adopting VVs and better access to technological resources compared with primary care professionals. The professionals' age was inversely associated with interest in VVs. Notably, 72.6% of respondents expressed interest in receiving specific VV training, and nearly 90% believed virtual visits should be offered in their workplace. Conclusions: These findings show a high overall acceptance of VVs but also underline persistent barriers related to infrastructure, digital literacy, and clinical applicability in younger children. Addressing these obstacles through training, improved equipment, and clear clinical protocols will be essential for the successful implementation of pediatric VV programs.
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