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Updated: Jan 29, 2026

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User perceptions of RBI-approved P2P digital lending apps: an NLP, machine learning, and deep learning approach

Kunchakara Raja Sekhar1, Shaiku Shahida Saheb1

  • 1VIT-AP School of Business, VIT-AP University, Amaravati, AP, India.

Frontiers in Artificial Intelligence
|January 28, 2026
PubMed
Summary

Digital lending platforms in India show promise for financial inclusion but face challenges. User feedback highlights needs for improved interface, transparency, and customer support to enhance trust and adoption.

Keywords:
RBI-approved appsdigital lendingfintechsentiment analysisuser perception

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