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Exploring service user attitudes towards mental health technologies
Patrick Fitzpatrick1, Niamh Dhondt2, Guillaume Thuery3
1Ballyfermot Mental Health Service, Dublin, Ireland.
Irish Journal of Psychological Medicine
|January 30, 2026
Summary
Service users show low knowledge and comfort with mental health technology (MHT), preferring face-to-face appointments. Younger individuals are more open to MHT, highlighting the need for education and addressing privacy concerns.
Area of Science:
- Clinical Psychiatry
- Digital Health
- Mental Healthcare Technology
Background:
- Mental health technology (MHT) is rapidly advancing.
- Understanding service user perspectives on MHT is crucial for clinical psychiatry.
Purpose of the Study:
- To evaluate the current use of and attitudes towards various MHT platforms among mental health service users.
- To identify factors influencing MHT adoption and preferences.
Main Methods:
- A 5-point Likert-scale survey was administered to adult community mental health service users in Ireland.
- Data were analyzed using chi-square tests, with corrections for multiple comparisons.
Main Results:
- 86% of respondents owned smartphones, but only 27.1% used mental health apps, with 33.6% interested in future use.
- A majority expressed discomfort with Artificial Intelligence (AI) in mental healthcare (61.7% not using/interested, 51.4% uncomfortable).
- Most preferred face-to-face appointments (86.9%), though 52.6% would consider MHT while on a waiting list; younger users showed greater MHT comfort and AI knowledge.
Conclusions:
- Low knowledge and comfort with MHT exist, alongside significant privacy and confidentiality concerns.
- Younger service users demonstrate higher comfort and knowledge regarding MHT.
- Despite growing digital interest, face-to-face appointments remain preferred, emphasizing the need to address safety, privacy, training, and education for MHT integration.
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