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A Survey of Workplace Violence in a New Zealand Emergency Department-Is the Current Reporting System Working? A Short
Katherine Corney1, Zoë Neilson2, Nikita Brazil2
1Emergency Department Mental Health Liaison, Wellington, New Zealand.
Objective:
The ED workforce experiences high levels of workplace violence (WPV), but data is often poorly captured. This study aimed to review WPV incidents and rates of formal reporting.
Methods:
Prospective electronic QR survey of WPV incidents in ED.
Results:
Ninety respondents reported WPV incidents in ED, compared to 45 formal reports. Most WPV cases reported by nurses were from patients and were verbal in nature. Concerningly, almost 1/5 were considering leaving the ED after the WPV incident.
Conclusion:
WPV is a significant, ongoing, underreported issue in ED that harms staff well-being and threatens the retention of the future workforce.
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Purpose and Process:
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Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
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