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Beyond Addiction: Exploring Female Call Center Employees' Smoking Experiences as a Work Tool.

Hyunjin Oh1, Bogyeong Lee2, Sunjoo Boo3

  • 1College of Nursing, Gachon University, Incheon, South Korea.

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|February 6, 2026
PubMed
Summary
This summary is machine-generated.

Female call center employees smoke due to workplace culture and occupational stress, not personal choice. Smoking is integrated into their job, acting as a coping mechanism and social facilitator, making cessation difficult.

Keywords:
call centeroccupational stressqualitative researchsmokingwomen’s health

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Area of Science:

  • Occupational Health
  • Sociology of Health
  • Workplace Psychology

Background:

  • Call center work is often characterized by high stress and demanding performance metrics.
  • Smoking is a prevalent behavior globally, with unique workplace influences.
  • Understanding specific occupational contexts is crucial for effective health interventions.

Purpose of the Study:

  • To explore the smoking experiences of female call center employees.
  • To identify factors facilitating smoking within this occupational setting.
  • To understand perceived barriers to smoking cessation.

Main Methods:

  • Qualitative research design.
  • Focus group interviews with female call center employees.
  • Thematic analysis of interview data.

Main Results:

  • Smoking is viewed as a functional necessity for job performance, not just a personal habit.
  • Key themes include smoking as a stress-coping mechanism, a social facilitator, and part of workplace culture.
  • Employees perceive smoking as "normal" and face challenges in achieving permanent cessation, often opting for temporary breaks.

Conclusions:

  • Smoking behavior in this group is significantly influenced by workplace culture and occupational stress.
  • Interventions should address the systemic factors contributing to smoking, rather than solely focusing on individual choice.
  • The findings highlight the need for tailored cessation programs that acknowledge the integrated role of smoking in the call center environment.