Related Experiment Video
Updated: Feb 10, 2026
08:47
Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
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Health Literacy-Focused Communication Training for Primary Healthcare Providers Working With Older Adults: A
Lesley O'Brien1, Michael Lawless2, Louise Townsin3
1Centre for Public Health Equity and Human Flourishing, Torrens University Australia, Adelaide, South Australia, Australia.
Summary
Primary healthcare providers can improve communication with older adults through a co-designed health literacy training program. This program enhances provider competencies, addressing a gap in existing health literacy education for this population.
Area of Science:
- Health Services Research
- Primary Care Medicine
- Health Communication
Background:
- Low health literacy in older adults is linked to adverse health outcomes.
- Existing communication training for healthcare providers often targets specific conditions, not general health literacy.
- There's a need for programs to enhance health literacy competencies among primary care professionals serving older adults.
Purpose of the Study:
- To co-design a health literacy-focused communication training program for primary healthcare providers.
- To involve older adults and healthcare professionals in developing the training content and structure.
Main Methods:
- An Experience-Based Co-Design approach was used, involving three online workshops over two months.
- Participants included adults aged 50+ and primary healthcare professionals.
- A needs assessment, structured ideation, and prioritization of communication competencies informed the program development.
Main Results:
- Nine core communication competencies (knowledge, skills, attitudes) were identified and prioritized.
- The training program was structured into three modules, combining online and in-person elements.
- Participant feedback indicated positive engagement and refinement of the co-design process.
Conclusions:
- A co-designed, flexible training program was developed, integrating practical needs with pedagogical principles.
- The program addresses identified gaps in health literacy communication training for primary care.
- The developed training program shows potential for implementation in primary healthcare settings.
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