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Pharmaceutical Care Through Women's Eyes: Insights from a Cross-Sectional Study in Jordan
Abdallah Y Naser1, Sayer Al-Azzam2, Alaa A Alsharif3
1Department of Applied Pharmaceutical Sciences and Clinical Pharmacy, Faculty of Pharmacy, Isra University, Amman, Jordan.
Purpose:
Females play a central role in health-related decision-making for their families. This study aims to evaluate the satisfaction of female patients with pharmaceutical services in Jordan.
Patients And Methods:
This is an online cross-sectional survey study that was conducted in Jordan between February 13th and April 04th 2025. This study utilized the Arabic version of a previously developed questionnaire tool focused on patient satisfaction with pharmaceutical services. Multivariable logistic regression analysis was used to identify significant predictors of satisfaction level.
Results:
A total of 637 females participated in this study. Overall, patients' satisfaction with pharmaceutical services was positive. Moreover, 36.1% expressed excellent satisfaction with pharmacy services overall. Some areas showed room for improvement, only 14.8% rated the pharmacists' frequency of checking on medication effectiveness as excellent, and 20.3% rated the pharmacists' interest in their health as excellent. Participants with monthly income of 1000-1500 Jordanian dinars were more than twice as likely to report higher satisfaction compared to those earning less than 500 (adjusted odds ratio (aOR) = 2.23, 95% confidence interval (CI): 1.25-3.99, p = 0.006). Visiting government center pharmacies (aOR = 0.44, 95% CI: 0.24-0.82, p = 0.009) or government hospitals (aOR = 0.42, 95% CI: 0.21-0.84; p = 0.014) was associated with significantly lower odds of satisfaction compared to those visiting community pharmacy.
Conclusion:
This study indicates that female patients in Jordan have a positive overall satisfaction with pharmaceutical services. However, training Jordanian pharmacists on updated medication information, pharmaceutical services, communications, and follow-up with patients during their treatment is required to increase satisfaction with pharmacy services and patients' health specifically in governmental healthcare settings; which warrant targeted policy.
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