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Updated: Feb 24, 2026
Integrating Computerized Linguistic and Social Network Analyses to Capture Addiction Recovery Capital in an Online Community
Published on: May 31, 2019
Shedding Light on the Invisible Work of Peer Recovery Support Specialists through the Design of a Point of Care
Jessica A Pater1, Elisabeth Andrews1, Michelle Drouin1
1Parkview Mirro Center for Research and Innovation, Fort Wayne, IN, USA.
Abstract:
Peer Recovery Support Specialists (PRSSs) are certified professionals that provide social, informational, and logistical supportto people in recovery fromsubstance use disorders. In this study, we report the findings from design work completed with a teamof PRSSsto define workflowand informationalneeds for the developmentofa novel point of care software. Through our qualitative research we uncovered a significant amount of undocumented work that is necessary for a PRSS to provide individualized support to their clients. Thus, much PRSS work is not quantified and rendered "invisible." We present technology design strategies that help quantify these tasks and illuminate the complexity of PRSS work.
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