Co-Creating a Digital Learning Platform for Cross-Sectoral Virtual Consultations: An Action Research Study

To co-create a digital education and training programme that actively engages healthcare professionals, patients and their families, preparing them for effective participation in cross-sectoral virtual consultations.

This action research study was conducted through three iterative workshops involving hospital and primary care professionals, general practitioners, municipal nurses, patients, relatives and researchers. Data were collected from group discussions, field notes and visual materials and analysed thematically.

The co-creation process identified essential competencies in communication, technical proficiency, meeting leadership and patient engagement. These were translated into eight targeted learning modules and an explainer video, forming an accessible digital training platform. The Calgary-Cambridge guide informed the communication framework used within the learning modules to support patient-centred virtual care. Stakeholder feedback confirmed the programme's relevance, usability and potential for broader implementation.

The study demonstrates that collaborative, practice-based co-creation supports the development of digital and communicative competencies across sectors. The resulting platform offers a transferable model for integrating virtual consultations in future healthcare education and practice.

Patients and relatives actively participated in workshops, significantly contributing to content identification, platform development and the emphasis on patient-centred communication.