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Patient Experiences With Outpatient Pharmacy Services in Hospitals Using Automated Pharmacy Systems: Cross-Sectional
Ali Jasem Buabbas1, Fatemah Mohammad Alsaleh2, Mariam Alsanafi2
1Department of Community Medicine and Behavorial Sciences, College of Medicine, Kuwait University, Hawalli, Jabriya, 13009, Kuwait, +965 90968464.
JMIR Medical Informatics
|March 11, 2026
Summary
Patients reported high satisfaction with automated pharmacy systems, noting benefits like fewer medication errors and time savings. These systems enhance outpatient pharmacy services and patient care.
Area of Science:
- Health Informatics
- Pharmacy Practice
- Patient Experience
Background:
- Health technology advancements have transformed hospital pharmacies.
- Electronic systems in pharmacies offer perceived benefits for patient care and safety.
- Understanding patient experiences with automated outpatient pharmacy services is crucial.
Purpose of the Study:
- To investigate patient experiences with automated outpatient pharmacy services.
- To explore patient satisfaction levels with these services in hospitals.
Main Methods:
- A cross-sectional study was conducted.
- An online questionnaire assessed patient experiences.
- The study focused on governmental hospitals in Kuwait implementing automated pharmacy systems.
Main Results:
- Nearly 95% of participants were satisfied with automated pharmacy services.
- Key benefits included perceived prevention of medication errors (50.7%) and time savings (85.6%).
- Easier access to prescription information was reported by 59.9% of participants.
Conclusions:
- Patient experiences with automated outpatient pharmacy services are generally positive.
- High satisfaction was observed regarding medication collection and overall service quality.
- Automated systems contribute to improved patient care and pharmacy efficiency.
Keywords:
automated pharmacye-dispensinge-prescribingpatient experiencepatient satisfactionpharmacy practiceMore Related Videos
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