Related Experiment Video
Updated: Mar 14, 2026

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
Enacting support for digital competence in real-life interactions when older persons receive one-to-one coaching
Elisabeth Berglund Kristiansson1, Pernilla Bjerkeli1, Elisabeth Dahlborg2
1School of Health Sciences, University of Skövde, Skövde, Sweden.
Introduction:
Digital competence is essential in today's digital society. Older persons often exhibit lower levels of digital competence than younger age groups, indicating a digital divide. Consequently, support to enhance digital competence is needed. Yet, little is known about the characteristics of such support. This study, conducted in Sweden, explored how one-to-one digital support was provided to older persons in their homes through a coaching service provided by a municipality.
Methods:
This study employed an exploratory qualitative design. Data were collected through audio-recorded support sessions in which 12 persons aged 65 years and older received support with their digital needs in their homes from a municipally employed digital coach. The audio-recorded sessions were analysed using thematic analysis.
Results:
Through the analysis, three main themes emerged, each comprising two sub-themes. The themes were direct support and memory aid, provided through hands-on support and tools for memory support; support built on relation and mutual influence, achieved by building a relationship and creating conditions for equal voices; and to place the person's own digital needs at the centre, accomplished by listening and responding and by sharing adapted knowledge. The support was provided through the creation of an adapted and inclusive learning environment centred on the older persons' own digital needs.
Conclusion:
The study provided insights into how support was enacted in real-life interactions when older persons received coaching for digital competence in their own homes. These insights may contribute to improving the design of future interventions. They also highlight the potential for digital support to narrow the digital divide and promote equitable access to the resources of the digital society.
More Related Videos
Related Concept Videos
Cognitive Development During Adulthood
Modeling in Therapy
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in...
Social Facilitation
Social Foundations of Self IV: Self in Digital Communication
Community Based Intervention
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...

