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User-Centred Interaction Design for Enhancing Professional Well-Being in Healthcare Environments.

Maria Chiara Caschera1, Tiziana Guzzo1

  • 1Institute for Research on Population and Social Policies (IRPPS), National Research Council (CNR), Via Palestro 32, 00185 Rome, Italy.

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Summary
This summary is machine-generated.

This study introduces a user-centered design framework to improve healthcare applications by translating user needs into actionable requirements. The framework enhances requirement elicitation and promotes stakeholder alignment for better design outcomes.

Keywords:
Human–Computer Interaction (HCI)inclusive designinteraction design frameworkuser experienceuser requirementsuser-centred design

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Area of Science:

  • Human-Computer Interaction
  • Healthcare Informatics
  • Software Engineering

Background:

  • User-centered design (UCD) is crucial for healthcare applications to meet user needs and improve usability.
  • Challenges in UCD for healthcare include diverse needs, limited user access, complex workflows, and organizational constraints.
  • A novel framework is proposed to systematically address these challenges in identifying and translating user needs into design requirements.

Purpose of the Study:

  • To propose a user-centered interaction design framework for healthcare applications.
  • To systematically support the identification and translation of user needs into actionable design requirements.
  • To address challenges in user requirement identification within healthcare settings.

Main Methods:

  • The framework integrates UCD principles with generative tools, utilizing the Persona-and-Scenario method.
  • Active involvement of healthcare stakeholders ensures capture of both explicit and latent user needs.
  • The Persona-and-Scenario method transforms user insights into actionable design requirements.

Main Results:

  • The framework was tested via two co-design events, yielding feedback on data collection, visualization, interaction, and privacy.
  • Insights from co-design events informed requirements for the Change Management Platform (CMP) in the KEEPCARING project.
  • Feedback covered functional, usability, and interface requirements, demonstrating practical application.

Conclusions:

  • The framework offers a structured, scenario-driven process engaging stakeholders in future-state envisioning.
  • The framework shows promise in enhancing requirement elicitation and cross-stakeholder alignment.
  • Application of the framework leads to higher-quality, contextually relevant design requirements.