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Updated: Mar 17, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
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Enhancing System Empathy Within a UK Emergency Department: A Feasibility Interprofessional Priority Setting Exercise.

Jeremy Howick1, Andy Ward1, Charlotte Grantham2

  • 1Stoneygate Centre for Empathic Healthcare, Leicester Medical School, George Davies Centre, University of Leicester, Leicester, UK.

Journal of Evaluation in Clinical Practice
|March 15, 2026
PubMed
Summary

Healthcare professionals in the UK found an empathic systems workshop feasible and effective. Participants prioritized changes to improve system empathy, showing satisfaction and confidence in its potential impact.

Keywords:
communicationempathyhealthcarehealthcare systemshospital managementinterprofessionalleadership

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Area of Science:

  • Healthcare Management
  • Medical Education
  • Patient Experience

Background:

  • System-level barriers such as administrative workload and lack of wellbeing support hinder empathy in healthcare.
  • A previously successful empathic systems workshop in Canada has not been evaluated in the UK National Health Service (NHS).

Purpose of the Study:

  • To assess the feasibility of implementing an empathic systems workshop within a UK healthcare setting.

Main Methods:

  • An interprofessional workshop was conducted with emergency department (ED) stakeholders.
  • A modified nominal group technique was used to prioritize actions for enhancing empathy.
  • Participant satisfaction and confidence in the workshop's impact were measured using a 10-point Likert scale.

Main Results:

  • Twenty-eight participants, including consultants, nurses, and porters, attended the workshop.
  • Key agreed-upon actions included developing an improved wellbeing plan and implementing an effective secondary triage system.
  • 73% reported high satisfaction (≥8/10), and 63% were confident in the workshop's potential to improve system empathy.

Conclusions:

  • The empathic systems workshop is feasible in a UK setting.
  • Participants were satisfied with the workshop and successfully prioritized actionable changes.
  • There is confidence that the implemented changes will enhance system empathy in the UK healthcare setting.