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Alternative dispute resolution mechanisms in the doctor-patient relationship
1Servicio de Pediatría, Unidad Médica de Alta Especialidad, Hospital de Gineco Obstetricia No. 4 Luis Castelazo Ayala, Instituto Mexicano del Seguro Social, Mexico City, Mexico.
Objective:
To evaluate the effectiveness of alternative dispute resolution (ADR) in resolving doctor-patient conflicts.
Material And Methods:
A systematic review of the literature (2001-2023) on the application of ADR in the healthcare field was conducted.
Results:
ADR proved to be an effective tool for resolving disputes more quickly and confidentially, preserving the doctor-patient relationship and improving the quality of care.
Conclusions:
ADR are positioned as a viable and beneficial alternative to traditional judicial processes, contributing to a more collaborative and satisfactory healthcare environment for all parties involved.
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