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Updated: Mar 20, 2026
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Exploring how information exchange issues mediate the influence of communication and administrative support on
S Vijayasree1, P Praveen Kumar2, K C Raja Shree1
1Saveetha School of Management, Saveetha Institute of Medical and Technical Sciences (Deemed to Be University) , Chennai, India.
Purpose:
Patient safety and quality are crucial in hospital-based healthcare services. Information exchange is a dominating component in enhancing the safety and quality of patient care services. Therefore, this research explores the direct and indirect effects of communication and administrative support on quality and patient safety within multi-specialty hospitals. In connection with the indirect effects, the mediating role of information exchange issues in hospitals settings is examined.
Design/Methodology/Approach:
Data were collected from 568 hospital healthcare professionals using a structured questionnaire. Data were analyzed using frequency analysis and structural equation modelling.
Findings:
The outcomes of this study highlight the fact that communication and follow-up, as well as administrative support, directly and indirectly impact the quality and safety of patients through information exchange issues.
Practical Implications:
Hospitals should employ streamlined information exchange protocols to overcome challenges and optimize workflows.
Originality/Value:
This research adds to the existing body of literature by presenting empirical insights on the mediating role of information exchange issues in the impact of communication and administrative support on hospital patient care outcomes.
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