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When High Scores Hide Realities: Enhancing Patient Survey Data Through Joint Display
Meaghan Brierley1, Fatemeh Vakilian2, Mahnoush Rostami2
1Health Systems Knowledge and Evaluation, Acute Care Alberta, Edmonton, Alberta, Canada meaghan.brierley@acutecarealberta.ca.
Annals of Family Medicine
|March 24, 2026
Summary
Integrating quantitative and qualitative patient survey data in a joint display reveals nuanced patient experiences. This combined analysis enhances understanding for improved healthcare programming and patient service delivery.
Area of Science:
- Health Services Research
- Patient Experience Measurement
- Qualitative and Quantitative Data Integration
Background:
- Patient surveys commonly collect both closed-ended (quantitative) and open-ended (qualitative) feedback.
- These data types are often analyzed and reported separately, limiting a comprehensive understanding of patient experiences.
- Exploring the links between quantitative ratings and qualitative comments can deepen interpretive insights.
Purpose of the Study:
- To outline a strategy for integrating quantitative and qualitative survey data using a joint display.
- To enable combined analysis of structured responses and open-text feedback.
- To improve patient programs by leveraging integrated survey findings.
Main Methods:
- Utilized data from a patient experience survey at Alberta's long COVID Inter-professional Outpatient Program (IPOP).
- Developed a joint display to visualize Likert-scale satisfaction ratings alongside themed open-text feedback.
- Examined connections between quantitative satisfaction scores and qualitative insights from patient comments.
Main Results:
- Integrated quantitative satisfaction ratings with qualitative themes in a joint display.
- Uncovered nuanced patient experiences not apparent from Likert-scale responses alone.
- The joint display revealed contradictory and paradoxical findings by aligning satisfaction scores with themes.
Conclusions:
- Combining Likert-scale responses with thematic analysis of open-text comments reveals subtleties often obscured by scores.
- Understanding patient narratives behind satisfaction ratings is crucial for evaluating healthcare programming.
- This integrated approach is vital for incorporating patient voices into service planning and delivery.
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