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The Paradox of Tailored Messaging: When Precision Interferes with Privacy
Jessica Zier1, Qinghua Yang2, Nathan Walter1
1Department of Communication Studies, Northwestern University.
Tailored health messages can backfire if perceived as invasive. Greater message specificity increases invasiveness, leading to anger and reduced behavioral intention, highlighting a key tradeoff in health communication.
Area of Science:
- Health Communication
- Behavioral Science
- Psychology
Background:
- Tailored health messages can improve behavioral outcomes due to relevance and involvement.
- However, perceived invasiveness can decrease message effectiveness, creating a contradictory effect.
- Understanding this discrepancy is crucial for optimizing health interventions.
Purpose of the Study:
- To investigate the effects of message specificity (explicit vs. implicit) on behavioral intention.
- To disentangle the tradeoff between message precision and perceived invasiveness in health messaging.
- To examine the mediating role of anger and negative cognitions in this relationship.
Main Methods:
- An experiment was conducted with 451 participants.
- The study examined message specificity (explicit vs. implicit) across two health topics.
- Behavioral intention, perceived invasiveness, anger, and negative cognitions were measured.
Main Results:
- Increased tailoring precision led to higher perceived invasiveness.
- Perceived invasiveness mediated the negative effect of precision on behavioral intention.
- Anger and negative cognitions were triggered by invasiveness, reducing behavioral intention.
Conclusions:
- There is a tradeoff between tailoring precision and perceived invasiveness in health messaging.
- Highly specific tailored messages can decrease behavioral intention by eliciting negative emotions.
- Findings underscore the contingent effects of tailored health communication strategies.
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