Parent Perspectives on the Quality of a Paediatric Allergy Service in North Wales

Area of Science:

• Pediatrics
• Allergy and Immunology
• Healthcare Quality

Background:

• Paediatric allergic disorders are prevalent chronic conditions impacting children's quality of life.
• The prevalence of these conditions is increasing globally.
• Effective management and quality of care are crucial for affected children.

Purpose of the Study:

• To evaluate the quality of care provided by a Paediatric Allergy Clinic.
• To assess patient and parent satisfaction with allergy services.
• To identify areas for improvement in paediatric allergy care.

Main Methods:

• Qualitative service evaluation study.
• Data collected from children followed up at a Paediatric Allergy Clinic (June 2021 - June 2022).
• Patient diagnosis rates and parent satisfaction surveys were analyzed.

Main Results:

• 76% of patients received a diagnosis for allergies.
• 81% of parents reported high overall satisfaction (4/5 or 5/5) with the allergy service.
• 91% of parents experienced clear communication regarding their child's allergies.

Conclusions:

• The majority of parents are satisfied with the quality of paediatric allergy care received.
• Identified areas for improvement include managing long waiting times, increasing information availability, and enhancing appointment communication.
• Service improvements can further enhance the patient experience in paediatric allergy clinics.