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The Impact of Communication Competence on Job Performance Among Registered Nurses: A Cross-Sectional Analysis
Hadeel Al-Zawahreh1, Nidal Eshah2, Ahmad Hussein Rayan3
1Faculty of Nursing, Zarqa University, Zarqa, Jordan, jadara.edu.jo.
Journal of Nursing Management
|April 2, 2026
Summary
Enhanced nursing communication competence significantly improves job performance. Skills like empathy and self-disclosure are key drivers for better patient outcomes and professional growth in healthcare settings.
Area of Science:
- Nursing Science
- Healthcare Communication
- Organizational Behavior
Background:
- Effective communication is crucial in nursing, impacting job performance, patient outcomes, and teamwork.
- Increasing healthcare complexity necessitates understanding specific communication competencies for professional development and interpersonal effectiveness.
Purpose of the Study:
- To investigate the relationship between communication competence and job performance among Jordanian nurses.
Main Methods:
- A quantitative, cross-sectional study involving 113 registered nurses at two Jordanian governmental hospitals.
- Data collected via self-administered questionnaires using validated scales: Interpersonal Communication Competence Scale (ICCS) and Six-Dimensional Scale of Nursing Performance (6-D Scale).
- Statistical analysis included multiple linear regression and Kruskal-Wallis H tests using SPSS v26.
Main Results:
- A statistically significant positive relationship was found between communication competence and job performance.
- Empathy, self-disclosure, social relaxation, and environmental control demonstrated the most substantial positive impact on performance.
- Demographic variables such as gender, education, experience, unit type, and shift pattern significantly influenced both communication competence and job performance.
Conclusions:
- Communication competence is a significant predictor of enhanced nursing job performance.
- Specific skills including empathy and self-disclosure are vital for improving nurse-patient relationships and professional development.
- Recommendations include developing tailored training programs and conducting further research to explore these relationships.
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