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Exploring administrative burden theory: The relationship between digital inclusion and human development
Aliyu Alhaji Abubakar1, Yaser Hasan Al-Mamary1, Adel Abdulmohsen Alfalah1
1Department of Management and Information Systems, College of Business Administration, University of Ha'il, Hail, Saudi Arabia.
Acta Psychologica
|April 7, 2026
Summary
Digital inclusion significantly boosts human development in Saudi Arabia and the Arab world by improving education, economy, and social integration. Addressing administrative burdens is key to maximizing these benefits for all citizens.
Area of Science:
- Social Sciences
- Information Technology
- Development Studies
Background:
- Digital inclusion is crucial for human development, especially within Saudi Vision 2030.
- Understanding barriers to digital access is vital for equitable progress in the Arab world.
- Existing research often overlooks the administrative challenges hindering digital engagement.
Purpose of the Study:
- To assess the impact of digital inclusion on human development in Saudi Arabia, the Arab world, and globally.
- To identify how enhanced digital inclusion can improve education, economic opportunities, and social integration.
- To explore the role of administrative burdens in citizen engagement with digital services.
Main Methods:
- Quantitative research design.
- Structural Equation Modeling (SEM) and Partial Least Squares (PLS) analysis.
- Data collected from 362 participants across diverse demographics in Saudi Arabia.
Main Results:
- Digital inclusion demonstrates significant direct and indirect effects on key dimensions of human development.
- Administrative burdens were identified as a critical impediment to citizen engagement with digital services.
- Significant variations in digital inclusion impact were observed across different demographic groups.
Conclusions:
- A comprehensive strategy is needed to enhance digital inclusion, considering unique regional and demographic challenges.
- Integrating qualitative insights is essential for developing user-centered digital platforms.
- The study's novel application of Administrative Burden Theory provides a framework for future digital inclusion initiatives.
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