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Digital wellbeing experience in the workplace: development and validation of the Work-Related Human Computer

Desirée Estela Porcari¹, Davide Bottari¹, Iacopo Giribon¹

¹Molecular Mind Laboratory (MoMiLab), IMT School for Advanced Studies Lucca, Lucca, Italy.

Frontiers in Public Health

|April 17, 2026

Summary

A new questionnaire, the Work-Related Human Computer Interaction Questionnaire (wrHCI-Q), effectively measures psychological factors impacting digital wellbeing in the workplace. This tool helps identify issues affecting employee interaction with technology.

Keywords:

attitude digital wellbeing human computer interaction information and communication technology self-efficacy technostress validation

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Area of Science:

Human-Computer Interaction (HCI)
Occupational Psychology
Digital Wellbeing

Background:

Technological advancements necessitate continuous adaptation, influencing cultural, social, and psychological aspects of life.
Digital wellbeing (DW) signifies a positive user relationship with information and communication technology (ICT), crucial for comfort and low stress.
Workplace DW is threatened by ergonomic, organizational, and psychological factors, with psychological aspects of HCI often overlooked.

Purpose of the Study:

To validate a novel multidimensional psychometric tool, the Work-Related Human Computer Interaction Questionnaire (wrHCI-Q).
To assess the perceived quality of Human-Computer Interaction (HCI) within the workplace context.

Main Methods:

An online survey was administered to 1,198 employees of a large Italian banking group.
Statistical analyses included reliability testing, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA).

Main Results:

The wrHCI-Q comprises 35 items structured into four distinct factors: technostress, self-efficacy, positive attitude, and HCI aversion.
Confirmatory factor analysis (CFA) indices supported this four-factor structure, confirming the questionnaire's validity.

Conclusions:

The wrHCI-Q is a validated and reliable scale for assessing key human factors influencing HCI quality.
This tool is expected to enhance understanding of individual digital wellbeing determinants and factors compromising healthy employee-ICT interactions.