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Voices of the crowd: Exploring user evaluations of ChatGPT using structural topic modeling

Kai Ding1, Yan Yang2, Dongwei Zhao3

  • 1School of Business Administration, Ningbo University of Finance and Economics, Ningbo, China.

Acta Psychologica
|April 17, 2026
PubMed
Summary

Public perception of ChatGPT (Chat Generative Pre-trained Transformer) is divided, with users valuing its efficiency but fearing job displacement and factual errors. Direct experiences, not abstract ideas, shape user attitudes toward generative AI.

Keywords:
ChatGPTGenerative AIPublic perceptionText miningTopic modeling

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