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Technological Overload, Organisational Information Technology Resources and Medical Outcomes Study 36-Item Short Form
Agustín Sánchez-Toledo Ledesma1, Juan José Agún González, Raúl Aguilar Elena
1From the Universidad Internacional de La Rioja (UNIR), Logroño, Spain (A.S.-T.L.) and Universidad Internacional de Valencia (VIU), Valencia, Spain (J.J.A.G., R.A.E.).
Objective:
To examine whether technostress-related technological overload was associated with SF-36 vitality and general health during COVID-19 telework, and whether organizational IT resources showed direct or buffering associations.
Methods:
In 2020, we conducted a cross-sectional anonymous online survey among Spanish-speaking teleworkers (N = 735). Technological overload and organizational IT resources were analyzed as predictors of SF-36 vitality and general health. Adjusted multiple linear regression models and interaction terms were estimated.
Results:
Technological overload was associated with lower vitality ( b = -0.222, P = 0.002; N = 361) and poorer general health ( b = -0.131, P = 0.014; N = 359). Organizational IT resources were positively associated with vitality ( b = 0.260, P < 0.001), but not with general health ( P = 0.409). No buffering effects were observed.
Conclusions:
Reducing technology-driven workload and time pressure may be more relevant for protecting worker health than IT support alone.
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