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Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational

Jialin Cheng1, Jingxuan Jiang2

  • 1School of Economics and Management, Zhejiang Sci-Tech University, Hangzhou 310018, China.

Behavioral Sciences (Basel, Switzerland)
|May 4, 2026
PubMed

Keywords:
customer mistreatmentemotional exhaustiontrust in CAIventing to conversational artificial intelligence (CAI)

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