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Towards Establishing Shared Terminology for Person-Centred Care: A Modified Delphi Study With Consumers and Health
Rebecca Barnden1,2,3, Taya A Collyer1,2,3, David A Snowdon1,2,3,4
1Academic Unit, Bayside Health, Peninsula Care Group, Frankston, Victoria, Australia.
Summary
Achieving consensus on person-centred care terminology among health professionals was possible, but not between professionals and consumers. This highlights challenges in fostering true partnerships and delivering patient-centred care.
Area of Science:
- Healthcare Management
- Health Communication
- Patient-Centred Care Research
Background:
- Establishing shared terminology is crucial for interdisciplinary, person-centred care models.
- Inconsistent language among health professionals and consumers can create confusion and hinder patient-centred care.
- This study addresses terminology discrepancies within a large Australian public healthcare organization.
Purpose of the Study:
- To establish consensus on person-centred care terminology among health professionals.
- To establish consensus on person-centred care terminology between health professionals and consumers.
Main Methods:
- A modified Delphi process was employed online to seek consensus.
- Consensus was defined as 70% agreement.
- Health professionals from diverse disciplines and consumers participated.
Main Results:
- Consensus was achieved among 52 health professionals across six concepts after 3-4 rounds.
- Consensus could not be reached between 35 consumers and health professionals for two concepts after four rounds.
- For the two unresolved concepts, terminology was narrowed to two alternatives.
Conclusions:
- Consensus on person-centred care terminology is achievable among health professionals.
- Achieving consensus between health professionals and consumers on this terminology remains a challenge.
- These findings have significant implications for delivering patient-centred care and enhancing consumer partnerships.
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