Human-automation interaction in organizations' automation efforts
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Published on: January 7, 2019
Lorenz Rossmann1, Andreas Wald2, Diane Robers1
1EBS Universität für Wirtschaft und Recht, EBS Business School, Rheingaustraße 1, Oestrich-Winkel, 65375, Germany.
Abstract:
In light of the comprehensive theoretical discussion on function allocation, evidence of human-automation interaction in practice is scarce. This, however, is a prerequisite for appraising the applicability of theoretical models in practice and adjusting models if necessary. The present study explores how organizations structure and design human-automation interaction when automating. Based on data from semi-structured interviews we find a process consisting of three interlocked and iterative phases when automating: the requirements & process analysis phase, the business case phase, and the target process & task design phase. Surprisingly, companies are not consciously designing human-automation interaction, but this happens implicitly while building various scenarios in the target process & task design phase. The decision which task is automated through which scenario is taken via a business case. We conclude by proposing a shift in human-automation interaction research towards models including financial quantification as well as their interplay with additional, non-quantifiable dimensions.
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