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Nurses' needs for digital mental health support: an analysis based on the Kano model
Zhongqing Chen1,2, Peng Xu1, Zhanghao Xie3
1Department of Nursing, Guangdong Provincial People's Hospital, Guangdong Academy of Medical Sciences, Southern Medical University, Guangzhou, China.
Frontiers in Public Health
|May 7, 2026
Summary
Nurses experience high stress, impacting mental health. Digital support can help, and this study used the Kano model to identify nurses
Area of Science:
- Nursing
- Digital Health
- Mental Health Support
Background:
- Nurses face prolonged high pressure, leading to adverse emotions like anxiety and depression.
- Work constraints often hinder nurses' timely attention to their mental health needs.
- Digital mental health support offers a potential solution for stress relief and psychological well-being.
Purpose of the Study:
- To analyze nurses' demands for digital mental health support.
- To inform the development of targeted digital psychological interventions.
- To provide a basis for constructing precise psychological support systems and digital platforms.
Main Methods:
- Employed the Kano model to classify nurses' digital mental health support needs.
- Conducted a cross-sectional survey with 1,571 nurses using a questionnaire.
- Utilized paired functional and dysfunctional questions to categorize needs into must-be, one-dimensional, attractive, and indifferent attributes.
Main Results:
- Classified 26 digital mental health needs: 8 must-be, 8 one-dimensional, 7 attractive, and 3 indifferent attributes.
- Nurses' importance ratings ranged from -0.62 to -0.15.
- Satisfaction ratings ranged from 0.34 to 0.62.
Conclusions:
- The Kano model effectively categorizes nurses' digital psychological support needs.
- Findings provide a foundation for developing targeted digital interventions for nurses.
- Recommendations can help improve job satisfaction and reduce psychological pressure among nurses.
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